Closing your Regal Rush account is straightforward. Whether you simply need a short break or you want to step away for good, the choice is always yours and the process takes only a few clicks. This guide walks New Zealand players through every option, explains what happens to your funds and personal data, and points to the support services available across NZ if you ever need them.
We never put hurdles between a Kiwi player and the close button. Our agents are trained to make the process as simple and supportive as possible, and there is never any push to talk you out of your decision. Whatever the reason behind it, your call is the one that counts.
Three ways to close or pause
Take a break
Lock the account for 24 hours, 7 days or 30 days. Comes back automatically.
Self exclude
Lock the account for six months or more. Cannot be reversed early.
Close permanently
Final closure with all marketing removed. Funds withdrawn first.
Step by step
Withdraw your balance
Cash out any remaining funds first.
Open responsible gaming
Log in, head to your profile, find the responsible gaming section.
Choose an option
Time out, self exclude or permanent closure.
Confirm
Confirm the action. The account closes immediately.
If you cannot log in
Contact support through live chat or email. After verifying your identity, an agent can close the account on your behalf and email you a confirmation.
What happens after closure
Account access
The account becomes inaccessible. Login attempts fail and the email is removed from marketing.
Personal data
We retain the minimum information required by law and our regulators. Anything beyond that is deleted in line with our Privacy Policy.
Reopening
Time outs end automatically. Self exclusion lasts the full chosen period. Permanent closure can be reviewed by support after a cooling off period, with a strict reactivation process designed to protect at risk players.
Support every step of the way
Reversible breaks
Time outs come back automatically when the chosen period ends.
Firm exclusions
Self exclusion lasts the full term, no early reactivation.
Friendly agents
Trained on responsible play standards, ready to help without judgement.
Need to talk?
If you are closing the account because you feel play is becoming a problem, the Gambling Helpline of New Zealand on 0800 654 655 is free, confidential and available 24 / 7. The Problem Gambling Foundation of NZ at pgf.nz also offers free counselling and support.
Pausing instead of closing
Many players who think they want to close the account actually need a short break. A 24 hour or seven day time out is a great way to test the waters without losing your history, your VIP progress or your saved payment methods. The account locks immediately and reopens automatically at the end of the chosen window. If you decide you want longer, you can extend or move straight to self exclusion.
What about VIP status and rewards
If you close the account, any unredeemed loyalty points or pending rewards are forfeited at the moment of closure. Withdraw any cash balance first, and consider claiming any active cashback before you confirm. If you reopen later, VIP progress generally restarts from the base tier, in line with our promotion terms.
Self exclusion across other operators
Self exclusion at Regal Rush only covers Regal Rush. If you play at multiple casinos, contact each one directly. The Problem Gambling Foundation of NZ can guide you through the process and connect you with national support that goes beyond a single operator.
Talking to family or whanau
For many players, closing or pausing an account is part of a wider conversation with the people around them. The Gambling Helpline NZ supports family members as well as players, and the Salvation Army Oasis service offers free counselling for families across the country. Reaching out earlier rather than later usually makes the road shorter.
Closing during disputes
If you have an open complaint with our support team, please wait for it to resolve before closing the account. Once the account closes, certain dispute pathways become harder to use, and we want every Kiwi player to have full access to our complaints process from start to finish.
Final word
Closing or pausing an account is a healthy choice and one we fully support. The lobby will still be here if you ever decide to come back, and our team will be ready to help you reactivate on safe terms.