These Terms and Conditions govern your use of the Regal Rush website and your account as a player based in New Zealand or any other accepted country. By registering and playing, you agree to the terms set out below. Please read them carefully and contact support if anything is unclear before you commit funds.
We have written these terms in plain English wherever possible. Where legal language is unavoidable, we have added context to help New Zealand players understand the practical effect of each clause.
Eligibility
You must be at least 20 years of age and a resident of a country where online casino play is permitted under local law. Regal Rush does not accept players from restricted territories. We reserve the right to verify your identity, age and address before allowing play or processing withdrawals.
Account
Single account rule
One person, one account. Multiple accounts can lead to closure of duplicates and forfeiture of bonuses won using duplicate accounts.
Accuracy of information
You agree to provide true, accurate and complete information at registration and to keep that information up to date. False information may result in withholding of withdrawals and account closure.
Security
You are responsible for keeping your login credentials confidential. Enable two factor authentication and choose a strong, unique password.
Deposits and withdrawals
Deposits are credited to your balance once cleared by the payment provider. Withdrawals are processed to the same method used for deposit where possible. Withdrawal limits and timelines depend on the chosen method and may be subject to enhanced verification on larger amounts.
Bonuses and promotions
Each promotion has its own terms displayed alongside the offer. Common terms include wagering requirements, maximum bet rules, eligible games and expiry dates. Bonus abuse, including but not limited to use of multiple accounts or stake patterns designed to exploit a promotion, may result in forfeiture of the bonus and any winnings.
Fair play
All games operate on certified random number generators. Live dealer games are streamed from regulated studios. Any attempt to manipulate game outcomes, including the use of bots or automated software, is grounds for immediate account closure and forfeiture of funds.
Responsible play
You agree to use the responsible gaming tools provided in your account. Regal Rush reserves the right to apply protective measures, including deposit limits or self exclusion, where it believes a player may be at risk.
Inactive accounts
Accounts that remain inactive for an extended period may be subject to a small monthly maintenance fee, with full notice and an easy reactivation path. The exact period and fee are detailed in your account settings.
Liability
Regal Rush is not liable for losses arising from your use of the service beyond what is expressly required by applicable law. Nothing in these terms limits any rights you have under the New Zealand Consumer Guarantees Act where applicable.
Disputes
If you have a complaint, contact our support team first. We aim to resolve every complaint within ten business days. Unresolved disputes can be escalated to our licensing authority.
Changes to these terms
We may update these terms from time to time. The most current version always lives on this page, and material changes will be notified to active accounts.
Contact
For questions about these Terms and Conditions, contact our support team through live chat or email.
Currency and conversions
NZD is supported as a primary currency. Where deposits or game stakes are denominated in another currency, conversions use the prevailing exchange rate at the time of the transaction. The cashier displays both the original currency and the converted NZD amount before you confirm.
Anti money laundering
Regal Rush operates a strict anti money laundering programme. We may request source of funds documentation, especially around larger deposits or withdrawals. Failure to provide reasonable documentation can lead to held funds, suspended accounts and reports to relevant authorities, in line with international standards.
Errors and palpable mistakes
If a game, payment or balance shows a result caused by an obvious technical error, we may correct the error and restore accounts to their pre-error state. We commit to handling such corrections transparently, with clear communication to affected players and a full audit trail.
Communications
By creating an account, you agree to receive transactional emails such as withdrawal confirmations, security notices and significant policy updates. Marketing communications are opt in and can be turned off at any time from your account dashboard.
Intellectual property
All content on the Regal Rush website, including text, graphics, logos and software, is owned by us or our licensors and protected under New Zealand and international intellectual property law. You may not copy, modify, distribute or create derivative works without prior written permission.
Termination
We may suspend or close accounts for material breaches of these terms, attempts to manipulate games, suspected money laundering or other serious conduct. Where possible, we will notify the player and provide a clear explanation, subject to legal and regulatory restrictions.
Governing law
These terms are governed by the laws of the licensing jurisdiction noted in the footer of this site. Nothing in these terms removes any rights New Zealand players have under applicable consumer protection law.